Cancellation Policy

If a client books online without receiving a customized quote first, the following policy applies: 1. Package is Reserved “As Selected” The package chosen at checkout is the package honored. No retroactive substitutions, adjustments, or discounts apply. 2. Add-Ons & Upgrades Are Not Included Any additional services (prints, props, premium backdrops, custom art, extra time, travel fees, etc.) will be invoiced separately. 3. Pricing Defaults to Current Public Rates Online bookings are charged according to the public-listed prices on www.FyrePix.com/book-online . These may differ from customized quotes. 4. Hourly Rate Disclaimer Hourly bookings ($125/hr) are for service time only. They do NOT include travel fees or setup/breakdown fees. Any travel or setup-related charges will be added to the final invoice. 5. Event Details Must Still Be Verified Within 24 hours, FyrePix will contact the client to confirm: Event location Timeline Backdrop choice (if applicable) Add-ons Load-in instructions WiFi (if needed for booth type) An event is not fully confirmed until all details are verified. 6. Retainer Requirement Still Applies All online bookings require the 50% non-refundable date retainer to secure the event. 7. Art & Customization Begin After Verification Even if booked online, artwork and template creation will not begin until the client responds with all required event details. 8. Incorrect Package Selection Clients may: Upgrade by paying the difference Switch to an equal or higher-value package Downgrades are not permitted (no refunds on retainer). 9. Missing Required Information If the client does not provide the necessary event details within 72 hours, FyrePix reserves the right to: Pause the booking Delay art creation Cancel the booking (retainer non-refundable) 10. No Quote = No Custom Pricing Clients who book without receiving a quote first are not eligible for: Corporate discounts Bundle pricing Time-based discounts Promotions 11. Taxes Not Included at Checkout If taxes were not included in the client’s online booking, a separate invoice will be issued to collect Texas state sales tax, as required by law. Taxes must be paid before the event date.